In this short discussion we talked about the "failures of the user".
Good failure vs. Bad failure: Failure can be good to give space for innovation.
Trying to make new failures and not always doing the same one. It's hard to document failures to learn from it in the future.
Broken gets fixed, but crappy lasts forever.
The user sometimes comes with the wrong mindset to our interfaces so he will do something wrong - so the user is wrong, but we need to take care of. Or maybe we should punish the user?
- Have the balls to say "no!"
The system should support my activity itself and not always ask if I'm really sure... So instead of asking "are you really sure" an undo method for deleting.
Design Studio (rapid collaborative sketching)
In this workshop Anders Ramsay explained the two kinds of Design Studio.
Get ideas of all stakeholders out, what are they thinking, how are they envision the product.
Tip: Put a large stackof paper on the table - Psychological effect (no limits for ideas)
- Create a private atmosphere (it's not common for them)
- Everybody is participating (also the moderator) to let all participants feel comfortable
Add notes and ask questions to understand their ideas.
An additional iteraton can be done if the group has some new ideas.
Internal design studios
Add more constraints and goals and push them. Do more iterations to refine ideas.
Little big details
In this great session Tobias Jordans presented 18 "Little Big Details"... you can find the links to the great examples in the blog ux-zentrisch