UX Toolkit for Product Owners - a full-day workshop!

Personas

In October my team and I created the "UX Toolkit" - a collection of 10 UX methods that can be used in a project. In the toolkit we explain the method and give some basic information about it. In addition we provide some links and references at ux.techtalk.at.

Based on the toolkit and my talk at the Agile Tour Vienna 2015 I will do a full-day workshop called "UX Toolkit for Product Owners".  The main goal of the workshop is to learn the basics of 7 UX methods and practice them. In this workshop we will do end-user interviews, contextual inquiry, personas, scenarios and storyboards, wireframes, paper prototyping and some usability testing with end-users (with think-aloud).

This workshop is for everybody working in a project who want to put more focus towards the user: understanding the user and getting feedback early.


Wireframes

Some details:

• Workshop will be in German.
• Date: 7th of April, 9am - 4:30pm
• Location: TechTalk Vienna, Saturn Tower
• More information and registration (German)

Hope to see you :)

User Experience Conference in Vienna @ linuxwochen

Hi,

I want to announce a great UX track at the linux weeks in Vienna next Saturday - May 4th, 2013.

In the morning I will do a workshop session with paper prototyping and usability testing. If you have an app idea or want to try out these techniques, you are very welcome.


More information regarding the UX sessions can be found on the User Experience Konferenz-Website (german).

Hope to see you there,
Claudia

PS: Of course free entry at all workshops and sessions.

Get information! Interviews with stakeholders and endusers

Hi!

One of the basics you need to create a user-friendly interface is that you should know the user. You should know what are his goals, tasks, abilities, workflows, the environment, etc.

So one of the first step in the user-centered design process is to collect the information. One possibility to do so is to interview endusers as well as stakeholders.

A the beginning the usability expert should collect the questions he wants to ask and should always have in mind the general purpose of the interview. The perfect place to interview the enduser is the environment in which the application will be used, so for example in his/her workplace. The usability expert shouldn't ask question after question but rather let the user talk about their experiences and the expert should observe the behaviour of the user.

Several websites provide lists of questions that can be asked during an enduser or stakeholder interview. One website that provides a lot of information about each step in the usability process is usability.gov. They also provide a list of questions (.doc) that can be asked to the team at the kick-off.

Another good resource is the list of questions by Jared Spool and also the article "Putting context into context".

If you have any other interesting sources/links you're welcome to leave a comment.

Br, Claudia