tag:blogger.com,1999:blog-17025355627915860272024-03-05T20:09:48.647+01:00UsabilityTalksNews, Links, Videos about Usability and Usability @ TechTalk.Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.comBlogger95125tag:blogger.com,1999:blog-1702535562791586027.post-9458052226739621242016-03-01T21:18:00.000+01:002016-03-01T21:25:49.970+01:00UX and interaction designers @ HEL: The Interaction16-fun started<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEggS2PKZmUcBZsVz49RbRQcVZIkZTEoDKr5f3TAK-qUHNOTjH9OnW5Mryx4mSBE7oOQC_GJteETSllcvkJhCWHpqJC7bAR3W-nYXkB8fSuLRign77Jukme9IztJCst2A95OhFT5K_u_8OA/s1600/DSCN4355.JPG" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEggS2PKZmUcBZsVz49RbRQcVZIkZTEoDKr5f3TAK-qUHNOTjH9OnW5Mryx4mSBE7oOQC_GJteETSllcvkJhCWHpqJC7bAR3W-nYXkB8fSuLRign77Jukme9IztJCst2A95OhFT5K_u_8OA/s320/DSCN4355.JPG" width="283" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Sunset in Helsinki</td></tr>
</tbody></table>
Today I arrived at Helsinki for my first attendance at the <a href="http://interaction16.ixda.org/">Interaction-Conference</a> organized by the <a href="http://ixda.org/">IxDA</a>.<br />
<br />
After enjoying the sun in the afternoon with a nice run, the Interaction-Community already started coming together for the first evening event at the <a href="http://www.idean.com/">IDEAN office</a>. They really have nice slogan...<br />
<blockquote class="tr_bq">
<i>"Life is too short for crappy UX!"</i></blockquote>
IDEAN and IBM invited for a get-together and Douglas Powel (Design Principal at IBM Design) presented how they are currently facilitating their design process.<br />
<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1J-YA-3vgP98bfAJHCjHqabd8jSdFM60073CREpAoZqDI_oUU6rIydXGFrhae3NqN0VEr9dngtZDlMTxX8e__MElZU-bh_iHybLp39MJMpVnT9whgBwIgecpOiZ1Wl__QAXzCMT9lM3I/s1600/DSCN4358.JPG" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="300" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1J-YA-3vgP98bfAJHCjHqabd8jSdFM60073CREpAoZqDI_oUU6rIydXGFrhae3NqN0VEr9dngtZDlMTxX8e__MElZU-bh_iHybLp39MJMpVnT9whgBwIgecpOiZ1Wl__QAXzCMT9lM3I/s400/DSCN4358.JPG" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Get-together at IDEAN office</td></tr>
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Douglas Powell (<a href="https://twitter.com/douglaspowell1">@douglaspowell1</a>) talked about "What more can Designers do?" in order to push borders and "move" into new areas.<br />
<br />
Design is not something new for IBM - it started in the mid of the 20th century.<br />
<blockquote class="tr_bq">
<i>"Good design is good business." </i>(Quote from 1966)</blockquote>
And todays philosophy of IBM is:<br />
<blockquote class="tr_bq">
<i>"The technology we use at work should be as delightful, intuitive and efficient as the techology we use the rest of our life."</i></blockquote>
The tactical formula to reach this goal is focusing on three parts: <b>people, places and processes</b>.<br />
<br />
<h3>
PEOPLE</h3>
IBM hired a lot of Designers - they have a 3 months' program (like a boot camp) to give the new employees the chance to "understand" IBM with all the related aspects. They have now 700 designers and are hiring more - 2/3 directly from the university.<br />
<br />
<h3>
PLACES</h3>
The designers will work in Studios - the workplace needs to be flexible (moveable whiteboards) and collaborative, with a lot of space to be creative.<br />
<br />
<h3>
PROCESSES</h3>
IBM created an <b>IBM design language</b>, which is available since early 2015 - it includes resource for vision, motion and interaction design. It's available at <a href="https://www.ibm.com/design/">IBM.com/design</a>.<br />
<br />
A process resource is the <b>IBM design thinking</b>: it's design thinking but focusing on distributed teams and high speed (constant movement) - so the focus is speed & scale.<br />
The IBM design thinking focuses on user outcomes, multidisciplinary team and restless reinvention (iterations) - the team need to "move" always; stagnation is the worst.<br />
<br />
So Douglas Powell presented a good overview of how IBM is facilitating the design process and there are some interesting aspects - but I'm still curious if they are able to make the huge amount of "new" designer really productive.<br />
<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgy-dZcoYCURccBgh5affrnyNG5BFESzr51fvS-ZfgqahUE1yNZJcIv0QfgTKlkHn50wTCxtdBNyYm2UhiXgn_lu7paPYMRSJGPn3sCpkhrU9wKHHUlslTxBNJmGo7OqPJq1g7DmzEKqno/s1600/2016-03-01+19.24.46.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="150" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgy-dZcoYCURccBgh5affrnyNG5BFESzr51fvS-ZfgqahUE1yNZJcIv0QfgTKlkHn50wTCxtdBNyYm2UhiXgn_lu7paPYMRSJGPn3sCpkhrU9wKHHUlslTxBNJmGo7OqPJq1g7DmzEKqno/s200/2016-03-01+19.24.46.jpg" width="200" /></a><br />
So this evening was already a nice start with interesting discussions and I'm already looking forward to the first day of the conference tomorrow.<br />
<br />
Thx IDEAN (<a href="https://twitter.com/Idean">@Idean</a>) once again for hosting this nice evening.<br />
<br />
<br />
<br />
<br />Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-85145013839934383322016-02-02T11:27:00.002+01:002016-02-02T11:27:34.419+01:00UX Toolkit for Product Owners - a full-day workshop!<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2pXceQlsSRWyZFRXnoNvQv2xmEYK2VISflRqOilq3VaXhiOq7yJG1AIhNUNPZ35fAB0ym6mk6IjHZV3qKV0-QXtY2SC914cQsCXDO0c7vSum2l9Nxn8maWPu3wdGrXiaZ1g0jcU64Ub0/s1600/11112011157.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="150" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj2pXceQlsSRWyZFRXnoNvQv2xmEYK2VISflRqOilq3VaXhiOq7yJG1AIhNUNPZ35fAB0ym6mk6IjHZV3qKV0-QXtY2SC914cQsCXDO0c7vSum2l9Nxn8maWPu3wdGrXiaZ1g0jcU64Ub0/s200/11112011157.jpg" width="200" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Personas</td></tr>
</tbody></table>
In October my team and I created the "UX Toolkit" - a collection of 10 UX methods that can be used in a project. In the toolkit we explain the method and give some basic information about it. In addition we provide some links and references at <a href="http://ux.techtalk.at/">ux.techtalk.at</a>.<br />
<br />
Based on the toolkit and my talk at the Agile Tour Vienna 2015 I will do a <strong>full-day workshop</strong> called "<strong>UX Toolkit for Product Owners</strong>". The main goal of the workshop is to learn the basics of <strong>7 UX methods</strong> and practice them. In this workshop we will do end-user interviews, contextual inquiry, personas, scenarios and storyboards, wireframes, paper prototyping and some usability testing with end-users (with think-aloud).<br />
<br />
This workshop is for everybody working in a project who want to put more focus towards the user: understanding the user and getting feedback early.<br />
<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj6XnPpDIuTfYBr-eLbsHIsniRwjDZ5e1UjDdbMw8WIRCUHrslEpsb2eY0kbK-o7IEDId1_uQq6sGFZYrgKP8YQKEMyk6j-Dq-Zr0FQYC2euq4biR3XiIyauyEb6w77jHrE1YzeQg-zcwo/s1600/DSC_0020-bearb.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="133" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj6XnPpDIuTfYBr-eLbsHIsniRwjDZ5e1UjDdbMw8WIRCUHrslEpsb2eY0kbK-o7IEDId1_uQq6sGFZYrgKP8YQKEMyk6j-Dq-Zr0FQYC2euq4biR3XiIyauyEb6w77jHrE1YzeQg-zcwo/s200/DSC_0020-bearb.jpg" width="200" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Wireframes</td></tr>
</tbody></table>
Some details: <br />
<ul>
<li>Workshop will be in German.</li>
<li>Date: 7th of April, 9am - 4:30pm</li>
<li>Location: TechTalk Vienna, Saturn Tower</li>
<li><a href="http://www.techtalk.at/TechTalk/Events/Workshop-UX-Toolkit-fur-Product-Owner-,-08-April-2">More information and registration (German)</a></li>
</ul>
Hope to see you :)<br />
Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-79770542330001777182015-12-01T10:44:00.006+01:002015-12-01T10:50:35.017+01:00UX Toolkit for Product Owners<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgMR6hqALyN6TFF5C7rzHnCrFSr4UfFS4g26TOS5vrmtx0ql6OXJJbBlk16rp8MN50kCXfSRIpGNjerco7MdBMNnTpJWeselmTtuPdexdhj9p0Bp8GBMS98Q9Jf7_NwmQWckFzPGHANuMQ/s1600/2015-11-20+14.21.46.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgMR6hqALyN6TFF5C7rzHnCrFSr4UfFS4g26TOS5vrmtx0ql6OXJJbBlk16rp8MN50kCXfSRIpGNjerco7MdBMNnTpJWeselmTtuPdexdhj9p0Bp8GBMS98Q9Jf7_NwmQWckFzPGHANuMQ/s320/2015-11-20+14.21.46.jpg" width="240" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">UX Toolkit</td></tr>
</tbody></table>
About one week ago I did a talk at the <a href="http://www.agiletourvienna.at/">Agile Tour Vienna</a> called "UX Toolkit for Product Owners". As I'm working as a Usability Engineer in several agile projects I learned that the team and especially the product owner can benefit a lot from directly talking to the users. <br />
<br />
Because I think that UX is no magical thing that only can be done by people studying several years, I created a small "UX Toolkit" explaining 10 UX methods that could help product owners and other team members to get a better understanding of the users and that should help to validate their designs. The methods are End-User Interview, Contextual Inquiry, Personas, Scenarios and Storyboards, Card Sorting, Wireframes, Paper Prototyping, End-User Testing, Think Aloud and Heuristic Evaluation.<br />
<br />
We tried to describe the methods briefly and we visualized how much experience is needed and how much time/effort is necessary.<br />
<br />
In addition to the printed UX-Toolkit we provided a tiny Website (in German) for providing additional links to blogs and videos: <a href="http://ux.techtalk.at/">ux.techtalk.at</a>.<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://ux.techtalk.at/" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img alt="http://ux.techtalk.at" border="0" height="232" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgJ7gAGFv8YUlBSekI-YFrVM5mupmZ-uFx6PuEfjVhs8EMh5p60YnnjOKrkqSkTB_X2pUiCEzPjM-d8jGOa4-Hzp22h_Li4nwlSR8QoGjRR33tlHtCg65Pf380ug0brveSzraqO9VAlz8w/s400/uxtechtalkat.png" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><a href="http://ux.techtalk.at/">ux.techtalk.at</a></td></tr>
</tbody></table>
<br />
In the talk I presented then five methods including some real-life examples ... the slides (in German) are provided on <a href="http://de.slideshare.net/claudiaoster/ux-toolkit-fr-product-owner-55570667">Slideshare</a>.<br />
<br />
If you want to get the printed version of the UX-Toolkit you can directly contact me: claudia.oster[at]techtalk.at. <br />
<br />
Besides that I want to highlight that the <a href="http://www.agiletourvienna.at/Latest-Updates">videos of the keynotes of the Agile Tour</a> are online - for all UX-Designers the <a href="https://vimeo.com/147008711">talk by Jeff Patton</a> is a must-see. Have fun!Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-83207855638118674172015-10-30T15:50:00.002+01:002015-10-30T15:55:04.252+01:00Innovation Games Retrospect: How I created my first game... & Upcoming EventsIn September I participated in the Workshop by Luke Hohmann about "<strong>Innovation Games: Designing for Multidimensional Collaboration</strong>". In this workshop Luke presented how everybody can create a "serious" game by themselves in order to fit the own needs and purpose.<br />
<br />
In the first part of the workshop Luke explained the basics of <strong>game theory</strong> about rules, the "game board", the resources in a game and the players' problem and motivation. In addition to his presentation he also talked about some real life examples and challenges creating games, which were very interesting.<br />
<br />
In the second part of the workshop we tried to <strong>create a game</strong> on our own. Lukas and I worked on a game for "retrospective retrospectives". The idea is to get some quick feedback from a project team how the retrospective can be improved. The important thing is, that the method shouldn't be too complex to explain and everybody should be participating.<br />
<br />
We used the idea of a metaphor and created a poster with a car body. The team will get a concrete number of missing parts, e.g. wheels, spoiler and engine, that they should add to the car in order to get it running. These missing parts should be the ideas how the retrospective can be improved. <br />
<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj6Hht8aMHtCg9FCh01BoqCoSLSrwZqRi9vlnJoxXc968ynwSipYNyaUw7vL5bqpD0mrhRB8kv8AJVaoDsOM9Cxt_X8pDkz8P8tSAdX3-RUvc2-lz1q9e30p04oD1Vw4XpsBv6q4bp7sn8/s1600/2015-09-19+15.28.48.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="300" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj6Hht8aMHtCg9FCh01BoqCoSLSrwZqRi9vlnJoxXc968ynwSipYNyaUw7vL5bqpD0mrhRB8kv8AJVaoDsOM9Cxt_X8pDkz8P8tSAdX3-RUvc2-lz1q9e30p04oD1Vw4XpsBv6q4bp7sn8/s400/2015-09-19+15.28.48.jpg" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Retrospective Retrospective Car Game</td></tr>
</tbody></table>
<br />
The idea and metaphor worked well, but it was a little bit too easy for the participants. So we learned that a game should also be a little bit tricky in order to be fun. Nevertheless, we learned a lot about creating a game and adapting existing games to better fit our needs.<br />
<br />
Also really funny games were created in this workshop - like a game for Impact Mapping using the metaphor of a knight searching the way to the castle. The knight has to pass a dark forest with trolls, but there are some signs and a fairy that can help him to find the way.<br />
<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDE0nhYs-UxcUKdKJnnd89nf7YWiOBTWvrWHce9pp6DKE0cIyqX1SaRqyVs_4_MtQe_yTVFuHSNXuTuoW7KOVUsAS0zHD6bhBq2b5OvGgKEuYJLRogk03XmtIJm7y1zZoMIhvzBU_ABLc/s1600/2015-09-19+15.30.22.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="300" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDE0nhYs-UxcUKdKJnnd89nf7YWiOBTWvrWHce9pp6DKE0cIyqX1SaRqyVs_4_MtQe_yTVFuHSNXuTuoW7KOVUsAS0zHD6bhBq2b5OvGgKEuYJLRogk03XmtIJm7y1zZoMIhvzBU_ABLc/s400/2015-09-19+15.30.22.jpg" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">"Serious" game with a knight, a castle, trolls and a fairy.</td></tr>
</tbody></table>
I would like to see this game in real-life. <br />
<br />
If you are interested in the topic of Gamestorming and Innovation Games as well - I have some interesting events coming up in Vienna:<br />
<ul>
<li>12th of November - <a href="http://www.meetup.com/de/Gamestorming-User-Group-Vienna/events/225901724/">Gamestorming Meetup Vienna</a></li>
<li>3rd of December - <a href="http://www.techtalk.at/TechTalk/Events/Innovation-Games-Designing-for-Multidimensional-Co/?lang=en-US">Innovation Games: Designing for Multidimensional Collaboration (Certification Course with Luke Hohmann)</a> (Full-day Workshop like described above)</li>
<li>5th of December - <a href="http://www.techtalk.at/TechTalk/Events/Playcamp/?lang=en-US">Playcamp</a> (<a href="http://www.playcamp.net/">http://www.playcamp.net/</a>, Conference/Unconference with Luke Hohmann & Mitch Lacey)</li>
</ul>
Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-24503697977787650572015-09-11T15:06:00.001+02:002015-09-11T15:12:21.153+02:00September Events: Barcamp.Digital, Playcamp & Innovation Games-WorkshopNext week Luke Hohmann is in Vienna and there are two interesting events you can meet him: <br />
<br />
<strong><a href="http://www.playcamp.net/vienna-austria.html" target="_blank"><span style="font-size: large;">playcamp Vienna</span></a></strong><br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgSyYzk_N2YlRB26rgYFv86eobUv3nT0TcaLZPhifs_6dpPnJBVIo-XNKQkvlYu2uxRhiWFXeu9jzTauyui0nf7Madrus72K7-MH-tu6arB9NAdBMNrQeV6WeSw1fBa9rH1npiv2q8mpOY/s1600/886906135.png" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgSyYzk_N2YlRB26rgYFv86eobUv3nT0TcaLZPhifs_6dpPnJBVIo-XNKQkvlYu2uxRhiWFXeu9jzTauyui0nf7Madrus72K7-MH-tu6arB9NAdBMNrQeV6WeSw1fBa9rH1npiv2q8mpOY/s1600/886906135.png" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Luke Hohmann</td></tr>
</tbody></table>
Friday, September 18th, 2015, 9 am to 5 pm<br />
<br />
This one-day conference is all about Innovation Games and Gamestorming. <br />
<blockquote class="tr_bq">
"Playcamps are for anyone with an interest in learning how collaborative play can help individuals and teams collaborate, prioritize and communicate more effectively."</blockquote>
Luke Hohmann will be a keynote speaker. More information and registration can be found here: <a href="http://www.playcamp.net/vienna-austria.html">http://www.playcamp.net/vienna-austria.html</a><br />
<br />
<a href="http://techtalk.at/TechTalk/Events/Designing-for-Multidimensional-Collaboration-2015" target="_blank"><strong><span style="font-size: large;">Innovation Games Workshop with Luke Hohman</span></strong></a><br />
Saturday, September 19th, 2015, 9.30 am to 5 pm<br />
<br />
Luke Hohmann will moderate a one-day workshop about "Innovation Games: Designing for Multidimensional Collaboration" (Certification Course) at the TechTalk Office. <br />
More Information is available on the <a href="http://techtalk.at/TechTalk/Events/Designing-for-Multidimensional-Collaboration-2015" target="_blank">TechTalk Website</a>.<br />
<br />
<span style="font-size: large;"><strong><a href="https://barcamp.digital/">Barcamp.Digital</a></strong></span><br />
Friday to Sunday, September 11th - 13th<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYtZSBqs-rGYUlMVu_vfBxcU3pPGKwpBKEHPyxBDEXzq_SITp7W6dm89CQ1MPONEVh2L0d7Wjlxz70Y-EqyKqsa0aByVQjocNnrFUoGN9f5__Rcf6eQes8J6QwPTeltEWa8JhzJ_5acGk/s1600/barcampdigital_logo3.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="46" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgYtZSBqs-rGYUlMVu_vfBxcU3pPGKwpBKEHPyxBDEXzq_SITp7W6dm89CQ1MPONEVh2L0d7Wjlxz70Y-EqyKqsa0aByVQjocNnrFUoGN9f5__Rcf6eQes8J6QwPTeltEWa8JhzJ_5acGk/s200/barcampdigital_logo3.png" width="200" /></a></div>
<br />
And finally a short-term announcement ... if you have some spare time in Vienna <strong>this </strong>weekend (September 11th to 13th) - the Barcamp.digital is going on at the Microsoft Office - including the <a href="https://barcamp.digital/portfolio/barcampdigital/">UXcamp</a> - maybe you want to join. This event is free of charge.<br />
More Information is available on the <a href="https://barcamp.digital/">Barcamp.Digital Website</a>. <br />
<br />
<em>Have a nice Weekend. Regards, Claudia</em><br />
<br />Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-30628330616937169862015-07-06T10:29:00.001+02:002015-07-06T11:08:40.545+02:00UX Certifications - honor or waste of money?<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgekin_V72oJ5PZyajpPwCW_-4o4dShWDLESuWQwPNhkbm0qxXsSLMj5Ch7ZxXNmjCWHzO6UAYakPjg1aNmpUPhZIeFnj9gESCzzXgtD6n6cFd9m_44Ic6MA0A0yxsFvFkYYhQWG1l9iq8/s1600/cropped-logoUXQB.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgekin_V72oJ5PZyajpPwCW_-4o4dShWDLESuWQwPNhkbm0qxXsSLMj5Ch7ZxXNmjCWHzO6UAYakPjg1aNmpUPhZIeFnj9gESCzzXgtD6n6cFd9m_44Ic6MA0A0yxsFvFkYYhQWG1l9iq8/s1600/cropped-logoUXQB.png" /></a>Several years working in the UX field I already
had a few times a look on possible certifications and thought about the
usefulness for my daily business. Until now I thought most available certificates are too focused on
making money by some UX companies and doesn‘t provide any benefit for neither me nor
our customers.
In the last two years the <a href="http://uxqb.org/en/certification/foundation-level-cpux-f/" target="_blank">CPUX</a> was established by the <a href="http://uxqb.org/en/" target="_blank">UXQB</a> (a special organisation created by the <a href="http://www.germanupa.de/aktivitaeten/zertifizierung/" target="_blank">German UPA</a>) and I tracked the process over the last years. <br />
<br />
A few months ago I convinced myself to give the certification a try and I want to share my experience and opinion on that.<br />
<br />
In general in the UX field it is important that everybody speak the same language. From the well-established <a href="http://www.istqb.org/" target="_blank">tester certificates by ISTQB</a> (especially the Foundation Level) I experienced that a certification can fulfill this expectation. So it was interesting for me to see if this is also provided by the CPUX certificate. <br />
I was positively surprised about the state-of-the-art iterative approach that the content is based on. The used methods and processes are very similar to my daily business.<br />
<br />
What is very important for me as well is, that the certification is provided by an established organization (= German UPA) that is not focused on making money. The workshops for the certification are provided by various other companies. Besides that the certification itself is
relatively cheap.<br />
<br />
I have one critic regarding the content of the certification. They have described the UX roles and their responsibilities regarding the UX deliverables (page 16 in the <a href="http://uxqb.org/wp-content/uploads/documents/CPUX-F_Curriculum_and_Glossary.pdf" target="_blank">Curriculum (pdf)</a>). I don't think this overview helps to understand what each role should do. For example describing that the Usability Engineer is responsible for the "UX project plan" is a little bit too much simplifying the process and tasks. <br />
<br />
In general I was positively surprised by the content of the certification and it could be a good starting point to provide an established basis and vocabulary for our industry, but at the end a certificate doesn‘t tell anything about the quality of work we deliver.Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-66163674086183636962015-06-21T22:47:00.001+02:002015-06-21T22:48:16.560+02:00UXcamp Europe 2015 - Day 2/Part 2: Conditio Humana (Why UX in real world sucks & agility stinks & some war stories) & Panel DiscussionHere are my notes from the final two sessions I participated at the UXcamp Europe 2015...<br />
(Previous posts of the UXcamp Europe: <a href="http://usabilitytalks.blogspot.de/2015/06/uxcamp-europe-2015-day-1part-1-ux.html" target="_blank">Day 1/1</a>, <a href="http://usabilitytalks.blogspot.de/2015/06/uxcamp-europe-2015-day-1part-2.html" target="_blank">Day 1/2</a>, <a href="http://usabilitytalks.blogspot.de/2015/06/uxcamp-europe-2015-day-2part-1-scrum.html" target="_blank">Day 2/1</a>)<br />
<h2>
#4 Conditio Humana: Why UX in real world sucks & agility stinks & some war stories - Jevgeni & Uli </h2>
Conditio Humana is a philosophy term.<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgqLB4gCK2KTlPOHhd3edNccr4ejPwvqsAc3cty4ZOogycYmydACv2CpclwljTBYU87urZq9u5LveUGaixzC5RtTe1WTrk7D-qPkfzVDJh_bFHoRqsnpzFnB-_-0b-zAPuO4_EA6x73qEQ/s1600/2015-06-21+15.05.08.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgqLB4gCK2KTlPOHhd3edNccr4ejPwvqsAc3cty4ZOogycYmydACv2CpclwljTBYU87urZq9u5LveUGaixzC5RtTe1WTrk7D-qPkfzVDJh_bFHoRqsnpzFnB-_-0b-zAPuO4_EA6x73qEQ/s320/2015-06-21+15.05.08.jpg" width="320" /></a></div>
<blockquote class="tr_bq">
<i>The Human Condition: We are born. We have to die. End of story. Everybody has to master the transition and they try their best.</i></blockquote>
BUT the limited perspective is leading to some limited results.<br />
<br />
<b>Have you heard of the peter principle? </b><br />
.... read about the <a href="https://en.wikipedia.org/wiki/Peter_Principle" target="_blank">peter principle.</a><br />
<br />
Advertising & UX contradict each other.<br />
<i>"Let's make a website where people can..."</i><br />
NOBODY - no user in the real world - ever will to that. Ever. Seriously<br />
<br />
<b>UX dies a slow death in advertising</b><br />
- UX = Ease the pain<br />
- Advertising = Increase the pain. ("Make the logo bigger.")<br />
What is good for the user is bad for the brand.<br />
<blockquote class="tr_bq">
<i>"We've been working on our brand guidelines for 1 year, but we don't have something yet. Please use the version from 1996."</i> (real quote from telecommunication company)</blockquote>
<b>Why scrum does not work for big companies</b><br />
General Show Stoppers in bsuiness: Procurement (they want to now upfront the costs in detail) & Legal<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjusiPHvnV91NFko0_PpVEpGpM2fiIV0wnkB_kf7YXopo-FVtKxwc6cHAgdxEQpSh7CrxxJCizOm91VU3-0_R-jJmSnZKqDDLr9Ym7VBRpxbPQZZ_ax0KevnHmVrZemJt52SbySUKcpaIQ/s1600/2015-06-21+15.19.17.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjusiPHvnV91NFko0_PpVEpGpM2fiIV0wnkB_kf7YXopo-FVtKxwc6cHAgdxEQpSh7CrxxJCizOm91VU3-0_R-jJmSnZKqDDLr9Ym7VBRpxbPQZZ_ax0KevnHmVrZemJt52SbySUKcpaIQ/s320/2015-06-21+15.19.17.jpg" width="320" /></a></div>
<br />
Show stoppers in doing:<br />
- Daily business in departments, internal trainings, holiday situations<br />
- Project vs. Operations<br />
- Gap of reponsibility<br />
- Agility in Strategy? Art? Creative Direction?<br />
- Processes take time. Rework takes time. Time is money.<br />
<blockquote class="tr_bq">
<i>Who has participated in a daily standup taking longer than 1 hour?</i></blockquote>
<blockquote class="tr_bq">
<i>"We don't have a product owner."</i> (real quote from insurance company)</blockquote>
<b>What can you do?</b><br />
- Don't be afraid to fail. That's part of the process.<br />
- Know when you screw up. It's a gut feeling. Act on it.<br />
- Play. Have fun. You can see people smile in the results.<br />
- Build a bridge you can be proud of. At least make some stories.<br />
<br />
My conclusion: The scrum implemented in the large organizations was only bullshit-word-dropping, because Scrum with 400 people can't work - and it's not scrum.<br />
<br />
... The conclusion: Isolate - Plan - Focus<br />
<h2>
#5 Panel Discussion</h2>
Panel discussion by a failed industrial designer, a failed frontend web developer, a failed project manager, a failed philosopher and a not-failed stage director :-)<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhI7U6mV0NgsGF6fCpKBQ7MGDfanj3loF0RPjl6o_t8xqkn4opMoL06JSjoFvm6jVNu2_WduLaSQItVWVJG8aVb-natK6iIU5jvW8XYhudNoXg8bPJOcUVURoOXURgphnrVGDFJS-DqMXk/s1600/2015-06-21+16.27.49.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhI7U6mV0NgsGF6fCpKBQ7MGDfanj3loF0RPjl6o_t8xqkn4opMoL06JSjoFvm6jVNu2_WduLaSQItVWVJG8aVb-natK6iIU5jvW8XYhudNoXg8bPJOcUVURoOXURgphnrVGDFJS-DqMXk/s320/2015-06-21+16.27.49.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Panel Discussion</td></tr>
</tbody></table>
<br />
Discussion on Apple Watch<br />
<i>"I have one so that I get to know the experience."</i><br />
<i>"I'm still searching for a use case."</i><br />
<i>"Probably sports is the main use case."</i><br />
<i>"The main use case of a watch is displaying the time."</i><br />
<br />
Best Sessions/Topics<br />
- Scrum Self Help<br />
- "UX is still not appreciated how we want to have it."<br />
- "The value of UX is there and we should try small steps to move the organisation." (referring to the talk by iversity)<br />
- "We should not sell it, the results will sell itself."<br />
- "A lot of eye opener discussion took place: like context ux, panel with women, education panel, ..."<br />
- "Data collection is changing: is not only about collecting data, but it's about high quality data. But the analysis is done now very quick and dirty - I'm not sure if this is good or bad."<br />
- "Visual User Research - Tools are very useful and easy to use."<br />
<br />
The panel discussion closed with thoughts about how the UXcamp can improve... but many agreed that the conference is already at a high level and they should continue focusing on the Barcamp-Way of Conference.<br />
<br />
Last but not least I also want to thank the organizational team for there perfect work and there huge engagement that was visible all over the conference.<br />
<br />
See you soon :-)Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-18473685424394504942015-06-21T13:45:00.000+02:002015-06-21T13:45:04.418+02:00UXcamp Europe 2015 - Day 2/Part 1: Scrum Self Help, VizWars and Shift Happens<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghQ033_NI-WthoFzUAxsYlUVU0zjEs9Ssjp3Z_8yYTHMy1r1pXHH6DA-4WE4ib3Cm6k0f3V6YxxgCtrMynnO9Jf731p-LLJmCR-_SLkIQ03td1ISErrEHWiD-IryLmmjizVmNh3H9pVgY/s1600/2015-06-21+12.52.19.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghQ033_NI-WthoFzUAxsYlUVU0zjEs9Ssjp3Z_8yYTHMy1r1pXHH6DA-4WE4ib3Cm6k0f3V6YxxgCtrMynnO9Jf731p-LLJmCR-_SLkIQ03td1ISErrEHWiD-IryLmmjizVmNh3H9pVgY/s320/2015-06-21+12.52.19.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Sunday Session Plan</td></tr>
</tbody></table>
After a great 1st day of UXcamp Europe - the second day again offered a lot of interesting session. Overall at the UXcamp Europe <b>74 sessions</b> were proposed.<br />
<h2>
#1 Scrum Self Help - Tobias Ehni</h2>
Tobias started a session where he wanted to have some exchange about our problems and solutions regarding Scrum & UX.<br />
<br />
Here some notes from the discussion:<br />
- Being PO & ScrumMaster at the same time is not a good idea<br />
- UX experts working upfront are using Kanban Boards<br />
- UX and PO can work hand in hand - both have to prepare upfront the Sprint.<br />
- UX: not a finished concept is prepaired at the beginning of the project - it should be defined "far enough" for the next sprint.<br />
- Ratio Dev/UX: 2:600 from 3:5… every project needs experts participating. If there are too less UX people, somebody else will do the job, like a developer.<br />
- UX needs to part of the team and the whole team agrees on setting stories to done.<br />
- "Green dot": The UX team had to agree at the end that the story is done (during the sprint).<br />
- QA Engineer also can take care that the UX goals and requiements are fullfilled.<br />
- UX also should fall in love building not perfect but working products and do continuous improvements - like the Developers are doing.<br />
<div>
<h2>
#2 VizWars - May the force of visualization be with you! - Tanja Cappell </h2>
</div>
Tanja (<a href="https://twitter.com/FrauHoelle" target="_blank">@FrauHoelle</a>) talked about why using paper and pencil are important and how to sketchnotes. Of course because this was a workshop about Sketchnotes... here's mine:<br />
<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha6S5QChmtP3ADgMHpYscNLmMQf-VNUSMs9ziQQN4DIW89_ETPpk1S1Alv8KIjHhOVZP8o18azNRJPOFB75C3Lmq188J0N9Frc5J3afbvme4oUXSYaueEb_A-5oELHOQICeAVorxfFEd8/s1600/2015-06-21+12.49.37.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="480" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha6S5QChmtP3ADgMHpYscNLmMQf-VNUSMs9ziQQN4DIW89_ETPpk1S1Alv8KIjHhOVZP8o18azNRJPOFB75C3Lmq188J0N9Frc5J3afbvme4oUXSYaueEb_A-5oELHOQICeAVorxfFEd8/s640/2015-06-21+12.49.37.jpg" width="640" /></a></div>
<h2 style="clear: both; text-align: left;">
#3 Shift Happens - From product-centric to customer-centric in 12 months - Lara & Christina</h2>
<div>
<div>
In this talk Lara and Christina (from <a href="https://iversity.org/de" target="_blank">iversity</a>) talked about how the changed their company culture towards user friendlyness. Iversity is live since October 2013 and is a plattform for online courses of higher education.</div>
<div>
<br /></div>
<div>
The following methods & steps they took in the last months in order to improve:</div>
<div>
<ul>
<li><b>Company Breakout:</b> Building our army - "Therapy" for the company to build up a "real" team<br />They facilitated two workshops:<br />- Every departement was able to give feedback on other departments<br />- Customer Journey workshop: Cross department teams and it was important to exchange the idea of the product.</li>
<li><b>Guerilla Testing</b>: Let experience, don't tell.<br />Guerilla Testing was done with people from the company.<br />It was important for the team, because they found out that it doesn't hurt to get feedback.<br /><u>Take Away</u>: Don't talk about your great methods, the team should experience them.</li>
</ul>
</div>
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjCthhYUAqqSc44PzEuqJ_-UFdzXe1mK8S4vdj-31byZSvdDcaqst-hWDMWp_1dLCT0Pe-I3e3jz84KnfA_kvyxdwHHVP512e7ka_l0PG_WQCuybamS_5Em2_VYQL6O9BdDknTfTCZyOxw/s1600/2015-06-21+13.11.37.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjCthhYUAqqSc44PzEuqJ_-UFdzXe1mK8S4vdj-31byZSvdDcaqst-hWDMWp_1dLCT0Pe-I3e3jz84KnfA_kvyxdwHHVP512e7ka_l0PG_WQCuybamS_5Em2_VYQL6O9BdDknTfTCZyOxw/s320/2015-06-21+13.11.37.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Customer Journeys</td></tr>
</tbody></table>
<div>
<ul>
<li><b>Customer Journeys</b>: Using a customer journey it is easier to experience how the customer will feel using the system.</li>
<li><b>Company Strategy</b>: Adding top down to bottom up. While supporting improving the Pitch Deck they got closer to the CEO.</li>
<li><b>Course Design</b>: Creating new business opportunities<br />They used paper prototyping and even role playing for designing the course.<br />Now there are also supporting the universities in designing their courses</li>
<li><b>Business Design</b>: Building alliances<br />Because of there visible work they were asked for other consulting jobs in their company.</li>
<li><b>Organisation Design</b>: Embracing crisis<br />They were asked to make a organizational chart and helping restructuring the company: removed hierarchy, no departments anymore, only teams</li>
</ul>
<div>
Looking foward to an interesting afternoon.</div>
</div>
</div>
Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-51094328829857343852015-06-21T01:38:00.000+02:002015-06-21T01:38:30.730+02:00UXcamp Europe 2015 - Day 1/Part 2: Designing for Context, Becoming buddies with your clients and 5 UX questions answered by Eric Reiss<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhB3Xv-75TYb9MDKrkjIB1tAhgRaEA28hQWCgcKkcPgfJA_W2Uk3awHc2yhiPBAxu5IdF6qi8bJfSfQPDK-QBHtD-2zPuMl7ZX_IlOlkDyzhX5uWkwV2j3FPejEzl-3bV_gux53APR0wiU/s1600/2015-06-20+13.29.08.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhB3Xv-75TYb9MDKrkjIB1tAhgRaEA28hQWCgcKkcPgfJA_W2Uk3awHc2yhiPBAxu5IdF6qi8bJfSfQPDK-QBHtD-2zPuMl7ZX_IlOlkDyzhX5uWkwV2j3FPejEzl-3bV_gux53APR0wiU/s320/2015-06-20+13.29.08.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Lunch @ Day 1: Sun is shining!</td></tr>
</tbody></table>
The first 3 session of the UXcamp Europe were really great... and so were the next 3 of day 1 at the UXcamp Europe 2015.<br />
<h2>
#4 Designing for Context - UX & new devices (Hany Rizk)</h2>
In a very crowded room Hany (<a href="https://twitter.com/RizkHany" target="_blank">@RizkHany</a>) presented his learnings about "Designing for Context".<br />
<br />
First he tried to answer "What is Context?"<br />
Here & Now.<br />
… also the physical, digital and social structures that surround the point of use.<br />
<br />
There are the following traditional stereotypes:<br />
- The Desktop Context<br />
- The Mobile Context<br />
BUT… Defining Mobile is not easy…<br />
<br />
<b>How should it be investigated?</b><br />
Context based on data:<br />
- Sensory data: Location, motion, temperature,...<br />
- Hunt for patterns, and piece together the context of use accordingly.<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiolUD8ekjp7B6cd8aV9Nlq7_dntewU_1GhpuyZs3VNZW4e7wegIQDddz-nerZU1agqj9I_TXgrcwiHWShpQUMWcGd_OG1sXuqOykFK4Z77psYUByOVe5tFjnIZvuHb_6c1Cx28PaK4gyo/s1600/2015-06-20+15.18.53.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiolUD8ekjp7B6cd8aV9Nlq7_dntewU_1GhpuyZs3VNZW4e7wegIQDddz-nerZU1agqj9I_TXgrcwiHWShpQUMWcGd_OG1sXuqOykFK4Z77psYUByOVe5tFjnIZvuHb_6c1Cx28PaK4gyo/s320/2015-06-20+15.18.53.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">When does users use which device?</td></tr>
</tbody></table>
<br />
<b>What are the issues with data?</b><br />
- Issues with data: Data cannot assure us of intent.<br />
- Correlation vs. Causality<br />
- Privacy concerns (especially relevant in Europe)<br />
<br />
Hany tried an attempt to <b>classify Context</b><br />
<ul>
<li><b>Device context</b><br />- Device form<br />- Native capabilities (of plattform or device)<br />- Native guidelines (stick to them)</li>
<li><b>Time</b><br />- When will a user use the product? (morning, for lunch time, etc.) <br />- What else is happening then?<br />- What else could they be doing then? </li>
<li><b>Activity</b><br />- Passive vs. Active (Passive activity: YouTube browsing / Active activity: Certain task I want to do) > Qualitative difference (Amazon dash button)</li>
<li><b>Individual Context</b>:<br />- Ergonomics: Light on the screen based on the time of day (black screen), Bigger buttons for usage in winter that it is possible to use gloves.<br />- Privacy<br />- Behavioral preferences (likes, dislikes, search and browsing history)</li>
<li><b>Location</b><br />- "Mobile" refers to location, it's not a device category<br />- Cater to local information needs<br />- Show users the benefit they get from providing their location</li>
<li><b>Social Context</b><br />- Is there any user value for connecting this product to a social network?<br />- What about sharing content from this product?<br />- Would other people use the same device and/or product? (e.g. Netflix introduced various accounts, probably I am not interested in cartoon suggestions watched by my kids)</li>
</ul>
Contextual UX: It can also be hidden until one needs it.<br />
<br />
One Example Hany often was referring to is Google Now: Based on time and location it gives you gentle information and suggestions.<br />
<br />
Besides that also multi-device experience should be considered:<br />
<ul>
<li>Core features should be available on all devices</li>
<li>Leverage native capabilities for each plattform</li>
</ul>
Conclusion: a "just right" experience - not too less, not too much.<br />
Context is ever-changing, and your product should cater for that.<br />
<h2>
#5
Revolution and Evolution OR "Becoming buddies with your client" - Tina Ličková</h2>
Tina Ličková from Bratislava presented based on two projects various possibilities how to interact with your customers and presented her learnings.<br />
<br />
Her presentation and ideas were very interesting and sometimes very controversial - like "I do my user tests with friends." She presented the following methods and ideas:<br />
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<tr><td class="tr-caption" style="text-align: center;">Design Mood Workshop</td></tr>
</tbody></table>
<br />
<ul>
<li>"I'm always testing with the client": She is testing with the trained client - so they get some instructions how they should behave during the user test.</li>
<li>Design mood workshop: Bring magazines and the customer has to play and select what they like.</li>
<ul>
<li>The yellow cards show the "values".</li>
<li>The result and discussion help a lot in order to do the visual design.</li>
</ul>
<li>User testing with friends in "real-life": Tina is not testing in the lab, because she said that the users are already are in a lab condition. And she is testing most of the time with friends ("we know them")</li>
<li>For most important subpages, do prototyping and prototype testing.</li>
<li>For the critical user testing and interviews they hired a psychologist: "It's hard to find the right way to ask something. Psychologist can ask the same thing in 10 different ways."</li>
<li>Internal research: "It's very helpful to work with the customer care team."</li>
</ul>
<div>
<br /></div>
<b>Tina's Intergalactic Wisdom</b><br />
<ul>
<li>Stop fighting about whether evolution or revolution is the king. The process and the client's reality will tell.</li>
<li>Respect your client and their knowledge. (We tend to emphatize with the users and we are arrogant to the customer.)</li>
<li>Know you client: Get to know if they have childen, a farm, are divorced, have to leave the office for a soccer training of their youngest, is a freshwede,…</li>
<li>Play and let people play. Use sticky notes, magazines, etc… </li>
</ul>
<h2>
#6 Five UX questions in search of answers - Eric Reiss</h2>
Like in several UXcamp Europes before Eric Reiss (<a href="https://twitter.com/elreiss" target="_blank">@elreiss</a>) did again a great session. This time he tried to answer 5 UX questions.<br />
<br />
<div>
<div>
<b>#1 Why are companies doomed without a focus on UX?</b></div>
<div>
<br /></div>
<div>
Probably we should start with<b> #0 What is UX? </b>- perfect time for some great examples and several loughs: </div>
<div>
<i>"Prostitution is a whole industry built around user experience"</i></div>
<div>
<i>"The lovely in europe is that you can present and drink at the same time"</i></div>
<div>
<br /></div>
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<tr><td class="tr-caption" style="text-align: center;">UX of the UXcamp Europe: Registration by first name</td></tr>
</tbody></table>
<div>
We are not User Experience Designers - but we all design user experience.</div>
<div>
<i>"Should there be a surprise that business community is struggling to find out what we do?"</i></div>
<div>
<br /></div>
<div>
<i><b>Eric's 1st Law of UX</b></i></div>
<div>
User Experience is the sum of a series of interactions between:</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• People</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Devices</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Events</div>
<div>
<br /></div>
<div>
<i><b>Eric's 2nd Law of UX</b></i></div>
<div>
UX design requires the conscious act of</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Coordinating interactions we can control</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Acknowledging interactions</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• … (see slides for details)</div>
<div>
<br /></div>
<div>
<b>#1 Why are companies doomed without a focus on UX?</b></div>
<div>
Let's talk about pizza…. If you have 2 providers of the identical pizza: You would take that with the better service. </div>
<div>
Service design is one of the most visual part of the user experience spectrum.</div>
<div>
<br /></div>
<div>
<u>Nota bene</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• In a "me-too" world, UX is the key to company/products/service differentiation</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Higher product/service prices can be justified if you provide better UX</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Merely "making customer happy" cannot be the goal. Increased conversions IS the goal and UX helps make that happen.</div>
<div>
<br /></div>
<div>
<u>What YOU can do now</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Do something quick and easy that makes your client/company look good</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Seek champions within the organization</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Make everyone feel that their contribution is valuable</div>
<div>
<br /></div>
<div>
<b>#2 When is a company ready to embrace UX?</b></div>
<div>
<br /></div>
<div>
<u>Nota bene</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Most companies examine UX when all the tried-and-true-options have failed.</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Most companies ignored UX because the definitions are too academic.</div>
<div>
<br /></div>
<div>
<u>3 steps of establishing UX in a company</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Nobody talks about UX</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Everybody talks about UX</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Nobody talks about UX (either the establishment failed or succeeded)</div>
<div>
<br /></div>
<div>
<u>What YOU can do</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Aggressive promote acitivities that are understandable, actionable and measurable.</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Get senior management involved</div>
<div>
<br /></div>
<div>
<b>#3 Who are people that are good UX designers?</b></div>
<div>
<br /></div>
<div>
<u>Nota bene - three key skills</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Curiosity - You've got to be interested</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Empathy - both for users and stakeholders</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Understanding - a perception is always true</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ One insight is worth a 1000 data points</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ "Understanding" does not mean "agreeing"</div>
<div>
<br /></div>
<div>
<u>What YOU can do</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Get out of the building and talk to users</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ Not just to discover a problem, but also to see problems through someone else's eyes</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ You have to understand the context of UX</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Make sure you are always solving a real problem, not merely inventing one</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Don't just ask what, ask why</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Don't argue, LISTEN!</div>
<div>
<br /></div>
<div>
<b>#4 What are the ingredients of UX?</b></div>
<div>
Let's build an ark…</div>
<div>
<i>"Why do we have to do that? - BECAUSE GOD TOLD US TO DO IT!"</i></div>
<div>
<br /></div>
<div>
<u>Building requires four things (the ux part)</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>- Content, code</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>- Strategy, visual design</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>- IA, navigation</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>- Metrics, testing, etc.</div>
<div>
<br /></div>
<div>
<u>Nota bene - three key ingredients</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>- Utility: stuff needs to work</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>- Relevancy: stuff needs to provide value within a specific context</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>- Consistency: </div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ Stuff that looks the same should act the same</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ Stuff that looks different should act differently</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ Retroductive inference lowers the learning curve</div>
<div>
<br /></div>
<div>
<u>What YOU can do now</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Create a UX shortlist</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ Focus on what is REALLY important</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ Eliminate the "nice to haves" - think feng shui</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ Matrix: Can be Influenced / can't be influenced & Business critical / Not business critical</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Keep users in the loop</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ Practice user-driven design</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Don't succumb to "deliverables creep"</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ Communicate, don't try and impress.</div>
<div>
<br /></div>
<div>
<b>#5 How do we measure the results of our UX effort?</b></div>
<div>
"Flying on time…"</div>
<div>
<br /></div>
<div>
<u>Nota bene - three metrics</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Conversions - Has the business improved?</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Efficiency - Are we saving time and money? Are we reducing effort and stress for our users?</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Satisfaction - Are the users truly better off than before?</div>
<div>
<br /></div>
<div>
<u>What YOU can do now</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Compare your work to current best pratices</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>○ Don' reinvent the wheel - until you need to</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Make sure you measure things that are important (!= Likes on Facebook)</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Talk to help-desk and call-center personnel</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Insist on having influence regarding the questions asked in all future customer-satisfaction surveys</div>
<div>
<br /></div>
<div>
<b>One final story….</b></div>
<div>
Alfred Wegener and continental drift (presented in 1911)</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• He described tectonic plates.</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• He was a meterologist - so he wasn't accepted by the geological society</div>
<div>
<br /></div>
<div>
<u>What YOU can do now</u></div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Don't let UX become a buzzword</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Don't think you need certification (It's not what you do, it's what you think.)</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Don't be afraid to disagree with current practices</div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Pick your battles with care … but … </div>
<div>
<span class="Apple-tab-span" style="white-space: pre;"> </span>• Don't be afraid to fight for what is right</div>
</div>
<div>
<br /></div>
<div>
... so this was a great closing session for the 1st day. You should have a look at the <a href="https://twitter.com/elreiss/status/612371544262713345" target="_blank">slides by Eric</a> for some more funny examples and all the explanations.</div>
<div>
<br /></div>
<div>
Looking forward on the 2nd day to come... </div>
<div>
Good night :-)</div>
Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-71095192964133103922015-06-21T01:30:00.000+02:002015-06-21T01:43:23.936+02:00UXcamp Europe 2015 - Day 1/Part 1: UX Guidelines, Visual User Resarch and Expert Reviews for MobileThis weekend again I'm participating in the great <a href="http://uxcampeurope.org/" target="_blank">UXcamp Europe</a> in Berlin. During the Session Planning it is always fantastic to see how many participants step up to propose sessions. For most of the time slots the though task is too chose one out of the 7 parallel tracks.<br />
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<tr><td class="tr-caption" style="text-align: center;">Session Planning on Saturday Morning</td></tr>
</tbody></table>
Here are my notes and thoughts of the first three session of day 1.<br />
<h2>
#1 (Unofficial) Top 10 UX Guidelines - Jasson Schrock</h2>
<div>
The first session I visited was by Jasson Schrock (Onefootball) presenting the 10 UX Guidelines they want to establish in their company. He pointed out very well what UX experts should focus on. Some of the guidelines are very common sense in the UX community, but often still ignored.</div>
<div>
<br /></div>
<div>
The 10 guidelines are: </div>
<div>
Planning Phase</div>
<div>
<ul>
<li><b>Increase users happiness</b>
<br />He pointed out that speed and simplicty are important, but not always the answer, and that it is important to empathize with the user in order to understand his needs.</li>
<li><b>Solve a user need and make it a habit</b><br />The <i><b>Toothbrush Test</b></i> is a possiblity to check if it could evolve to a habit - "Would you want to use it twice a day?"</li>
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<tr><td class="tr-caption" style="text-align: center;">MVP shouldn't been not just feasible.</td></tr>
</tbody></table>
<li><b>Make it valuable not just feasible.</b></li>
</ul>
<div>
</div>
<ul>
<li><b>Plan for the next steps but focus on the MVP.</b><br />New ideas should be collected and prioritized. </li>
<li><b>Implicit over explicit personalization</b><br />We should keep the complexity on our end, not the users. To add a new feature just as a new setting that the user should take care of is not a solution.</li>
<li><b>Tell a story</b><br />... and it's not a feature list.</li>
</ul>
Design Phase</div>
<div>
<ul>
<li><b>Have a clear visual hierarchy</b><br />Check if your design can pass the <i><b>squint test</b></i>s. Squint - and check if you can still identify the primary and secondary hierarchy.</li>
<li><b>Provide feedback for every interaction</b></li>
<li><b>Encourage interaction with context</b><br />For example community details can be used to improve gamification and encourage exploration (e.g. # of review, ratings,...)</li>
<li><b>Be consistent. </b><br />... and don't reinvent the wheel. Use common design frameworks so the user know what to expect.</li>
</ul>
<h2>
#2 Visual User Research - Jan Diettrich</h2>
</div>
<div>
Jan (<a href="https://twitter.com/simulo" target="_blank">@simulo</a>) did a nice presentation about Visual User Research. He presented various techniques of how visual techniques can be used to facilitate user research and improve the outcomes of workshops with users. With these visual tools you can focus on documenting workflows, moods, relations, etc.<br />
<br />
Why visual tools?<br />
<ul>
<li>It's accessible for researchers and participants alike.</li>
<li>It gives an overview</li>
<li>It's easy for referring back</li>
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEixNddGAUTaWNlclDDDi9sLsWCGWHVwquGMAznssMVzpXB5AkEubpcaYk7ea4371YHaySD7XRNRAl1lovuxq1WIVB3dQgZFAWhNNaZi-oa5rC8C82MSMi4kiJIMc8g1CKfoZf37EykHg0E/s1600/2015-06-20+12.22.27.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEixNddGAUTaWNlclDDDi9sLsWCGWHVwquGMAznssMVzpXB5AkEubpcaYk7ea4371YHaySD7XRNRAl1lovuxq1WIVB3dQgZFAWhNNaZi-oa5rC8C82MSMi4kiJIMc8g1CKfoZf37EykHg0E/s320/2015-06-20+12.22.27.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Mood diagram with annotations</td></tr>
</tbody></table>
<li>It helps not asking for features but for users experience</li>
</ul>
Sequence:<br />
<ul>
<li>Explain the task including an (not to well drawn) example </li>
<li>User should draw/write by himself</li>
<li>Ask for more information, clarification, demonstration</li>
<li>Wrap up</li>
</ul>
</div>
<div>
We also tried out the method of a mood diagram by drawing the mood of "Breakfast" from preparing to enjoying... It really was interesting to see which different moods various people are going through (motivated to prepare, because everything is smelling good vs. checking out that some ingrediants are missing)<br />
<br />
I really appreciate that Jan provides all the templates and also a short book about the methods open source, so you are free to use it. (He would be happy about feedback or adapted templates.)<br />
<ul>
<li>Templates & Description: https://m18.uni-weimar.de/~jand/static/researchAssets.html </li>
<li>Book "A Beginners Guide To Finding User Needs": https://jdittrich.github.io/userNeedResearchBook/</li>
</ul>
He also recommends the book "Convivial Toolbox: Generative Research for the Front End of Design" by Liz Sanders and Pietter Stappers (<a href="http://www.amazon.de/Convivial-Toolbox-Generative-Research-Design/dp/9063692846" target="_blank">on Amazon</a>).<br />
<h2>
#3 WTF? Evaluating Usability Without a User - Expert Reviews in the Age of Mobile - Hans Joachim Belz</h2>
</div>
<div>
</div>
Hans-Joachim talked about Expert Reviews. Because I'm using that very often in my daily business it was very interesting especially with the focus on mobile reviews.<br />
<br />
Expert reviews are cheap and can be surprisingly effective (check out the CUE reports).<br />
<br />
<b>WTF? Usability without a user?</b><br />
Good expert reviews take into account<br />
<ul>
<li>User needs</li>
<li>Mental models</li>
<li>Typical perception behaviour</li>
<li>…</li>
</ul>
Experts have extensive experience with user behaviour (use lab experience, participating in user research efforts,...).<br />
<br />
<b>Pro Tip #1: Create maps of needs & mental model</b><br />
The map and mental model should be based on research.<br />
<br />
<b>Pro Tip #2: Multiple experts</b><br />
<ul>
<li>If possible let more than one expert review the product.</li>
<li>Every expert tests independently. </li>
<li>Build consensus about your test results by a thourough and frank discussion of your observations.</li>
</ul>
<b>Pro Tip #3: Use scenarios (and personas)</b><br />
<b><br /></b>
<b>The Usability Inspector ... </b><br />
<div>
<ul>
<li>Should have a (small) usability focused set of test devices</li>
<ul>
<li>Main display sizes, aspect ratios and screen resolutions</li>
<li>Leaning towards the more contrained devices</li>
</ul>
<li>Should have a agreed set of evaluation criteria including</li>
<ul>
<li>Information Architecture</li>
<li>Interaction Design</li>
<li>Domain-specific aspects</li>
</ul>
</ul>
</div>
<div>
<div>
AND you should evalute complete user journeys based on scenarios.</div>
</div>
<div>
<br /></div>
<div>
<br />
<i><b>.... Continues on <a href="http://usabilitytalks.blogspot.de/2015/06/uxcamp-europe-2015-day-1part-2.html" target="_blank">Day 1 / Part 2: Designing for Context, Becoming buddies with your clients and 5 UX questions answered by Eric Reiss</a> </b></i></div>
Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-28616680565449151682015-04-25T22:54:00.000+02:002015-06-21T01:50:18.178+02:00UXcamp Vienna 2015 - Highlights: Usability testament, little money, heroes & communicationLast week the UXcamp 2015 in Vienna took place. The organizational team did a great job and we had 4 parallel tracks, so a lot of talks we could choose from. One highlight was of course the keynote by Rolf Molich. <br />
<br />
<h3>
Keynote: Rolf Molich - The Testament of a usability professional - 8 lessons from 32 years with usability</h3>
I want to highlight two of his learnings - #1 was that the more things change the more they stay the same. I agree 100% with this - because the basics haven't changed: the methods we use in usability haven't changed in the last years and how humans perceive and act is still the same, so the basic design principles are still valid. <br />
<br />
And the second lesson was that we as usability engineers should set good examples and should sweep at our own door before you sweep the door of your neighbors. For example also our documents we create should be easily readable for the "users". <br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhbgOsP2k5cdx7G57oYpqiisaDAgvKLTdr5T9tNkp2_dPRwIMwZMDz3D6jp0HgO_5EXht2P2guDgRM6v3CxYIEGgf-Y6pka1YRZDG0WRESrnc_pbBAs6wUTmRKGEuggs-1u_ObMZ7dbxzI/s1600/2015-04-17+10.01.08.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhbgOsP2k5cdx7G57oYpqiisaDAgvKLTdr5T9tNkp2_dPRwIMwZMDz3D6jp0HgO_5EXht2P2guDgRM6v3CxYIEGgf-Y6pka1YRZDG0WRESrnc_pbBAs6wUTmRKGEuggs-1u_ObMZ7dbxzI/s1600/2015-04-17+10.01.08.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Include positive findings in your usability report, because "even developers have feelings".</td></tr>
</tbody></table>
<br />
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<h3>
Session #1: Improve UX with Little Money by <a href="https://twitter.com/sarahpoetze" target="_blank">@sarapoetze</a></h3>
Sarah presented ideas how UX improvements can be done if there's not a big budget for usability available. The four topics:<br />
<ul>
<li><strong>Use data that is already there</strong> (support request, read reviews in social media, analytics data, use photography for communicating ideas of the users environment to the team)</li>
<li><strong>Get information in your team</strong> (ad-hoc personas by Tamara Adlin - but be careful!)</li>
<li><strong>Get information remotely</strong> (remote usability tests, questionnaires)</li>
<li><strong>Guerilla testing</strong> (test with colleagues, pedestrians, etc.; Informal testing session with users (Barbecue); Tool: Rainbow Spreadsheet (Google))</li>
</ul>
During the discussion we collected further ideas and it's always a good idea to stick to Standards. <br />
<br />
<h3>
Session #2: Design Heroic Experiences by <a href="https://twitter.com/damjanobal" target="_blank">@DamjanObal</a></h3>
Damjan had a nice idea - he tried to map the Idea of "a Heroes journey" to the process of creating a Product or Project Vision.<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgfTsZ-6cADTpykZ8PXFjU6LQILhu6E3F3GI95m6oxWFckoFmA-QJap-nw3cJ_RwwqR2KGgPjhiQuqiF5-86BJRbVewfHtjGgp72Mdf_h_I2gEXcou_1vU5HU8RgJbdH9SqgoUG3SlZmfs/s1600/2015-04-17+13.50.31.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgfTsZ-6cADTpykZ8PXFjU6LQILhu6E3F3GI95m6oxWFckoFmA-QJap-nw3cJ_RwwqR2KGgPjhiQuqiF5-86BJRbVewfHtjGgp72Mdf_h_I2gEXcou_1vU5HU8RgJbdH9SqgoUG3SlZmfs/s1600/2015-04-17+13.50.31.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Silly outfit</td></tr>
</tbody></table>
<ol>
<li><strong>The Quest</strong>: What is the Problem we wan to solve? It's necessary to solve a real Problem.</li>
<li><strong>Help Lois</strong>: Know the user, know their Problem and help them.</li>
<li><strong>Villains</strong>: Who is the competitor? You should know him well.</li>
<li><strong>A hero is special (after dark) & as you and me (during the day)</strong>: The product is powerful and smart (in the backend) & simple and minimal (frontend).</li>
<li><strong>The super</strong>: The product should have something Special.</li>
<li><strong>Silly Outfit</strong>: The design makes it complete and can make it catchy.</li>
</ol>
Stan Lee: "More than normal, but believable."<br />
Don't design something that is "out of space" - it should be approachable. <br />
<br />
Damjan provided his slides <a href="http://t.co/opLPfY1UOZ" target="_blank">on Slideshare</a>. <br />
<br />
<h3>
Session #3: Agile Design Thinking in Distributed Teams by <a href="https://twitter.com/@CForaita" target="_blank">@CForaita</a></h3>
Chris presented based on one project how the team managed to work with distributed teams in an agile project.<br />
<br />
The core idea was to have one kick-off workshop at the beginning together to share ideas and work on the project together - some details:<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjGYdmtvmJObqAMfhTEYwllAFP1mjcLnjAHtAKIHpZRQeyG5WFxockX19hyphenhyphenryqwSGYhsx0ysexaOauRoRtpE6YcFnX_gIP1JdrcYjuBq21buBtsaF_OOKEjXuwpj9dAsEzGYAVJO4qF_jk/s1600/2015-04-17+14.34.08.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjGYdmtvmJObqAMfhTEYwllAFP1mjcLnjAHtAKIHpZRQeyG5WFxockX19hyphenhyphenryqwSGYhsx0ysexaOauRoRtpE6YcFnX_gIP1JdrcYjuBq21buBtsaF_OOKEjXuwpj9dAsEzGYAVJO4qF_jk/s1600/2015-04-17+14.34.08.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Empathy map</td></tr>
</tbody></table>
<ul>
<li>Keep the team small (only participators, no observers)</li>
<li>3 days: one room, no chair > Idea: No boring Meeting</li>
<li>Various methods, but all focused on gathering a lot of data </li>
<li>Method for getting everybody at the same bus: 100 cards with random words, they had to scissor out 6 words "How would your product work best?"</li>
<li>Empathy map for users</li>
<li>Design product box: White paper bags, melt down everything what you learned in the last days > visible what is really important.</li>
</ul>
<br />
<h3>
Session #4: UX - zwischen Forschung und Praxis am Beispiel Medieninformatik by <a href="https://twitter.com/@Peterpur" target="_blank">@peterpur</a></h3>
Peter Purgathofer of the technical university in Vienna presented how they work on projects and presented the project <a href="https://aurora.iguw.tuwien.ac.at/" target="_blank">Aurora 2015</a>. This is a tool for sharing information between students and teachers and organizing the tasks the students need to fulfill. <br />
The project is open source and available <a href="https://github.com/martflu/aurora" target="_blank">on github</a>.<br />
<br />
<h3>
Session #5: How can I ensure better communication in teams? by <a href="https://twitter.com/KarinCepin" target="_blank">@KarinCepin</a></h3>
The last session was a very interesting talk and discussion of how communication can be improved in teams. Of course a important method here are the "Retrospectives" and that we should pleasure failing. <br />
<blockquote class="tr_bq">
"Failing is a big methaphor for learning an improving."</blockquote>
<br />
We discussed that it is very important to feel save in retrospectives. And Karin recommended the Book "Project retrospectives by Norman Kerth: <br />
<blockquote class="tr_bq">
"Regardless of what we discover we need to understand that everybody did the best job , … "</blockquote>
<br />
During the discussion we collected further ideas how to improve communication in teams: <br />
<ul>
<li>Learning Session: there should be room to share what we learn (e.g. Dev-Jour Fixe).</li>
<li>Finding a Mission Statement in the team</li>
<li>"Getting to yes"-Method by Steve Blank: if the team has a problem they should ask themselves questions like "What would it cost for the company and would be the impact?" in order to provide this information to the management (<a href="http://steveblank.com/2015/03/17/getting-to-yes-for-corporate-innovation/" target="_blank">further Information</a>)</li>
<li>Involve the team (different roles, different departments) in the ideation Phase (e.g. Creating the backlog together with the whole team)</li>
<li>Support collaboration with pair programming, pair testing, bug fixing sessions</li>
</ul>
<br />
<em><strong></strong></em><br />
<em><strong>Like usually at UXcamps I learned a lot, had interesting discussion and met great people, See you next year :-)</strong></em>Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-4710429177663033462015-04-02T16:00:00.000+02:002015-04-02T16:00:03.782+02:00Agile UX - Still some challenges, but I love it<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiWBbvR6ZpYH2V1nQJ-jY_tnBN-ijsFdDDu0ifOnjvvfbW1k4w6zOdyV5gUyjvLOIeLHZr9kj5gLiuB7bY7tDMQylx7vCe8DyOz916as3c93gPt_8sCr-Neys9-mCSAz3HGC_macXtY4A0/s1600/2015-03-25+11.57.59.jpg" imageanchor="1" style="clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img alt="Sprint Burndown (with skier)" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiWBbvR6ZpYH2V1nQJ-jY_tnBN-ijsFdDDu0ifOnjvvfbW1k4w6zOdyV5gUyjvLOIeLHZr9kj5gLiuB7bY7tDMQylx7vCe8DyOz916as3c93gPt_8sCr-Neys9-mCSAz3HGC_macXtY4A0/s1600/2015-03-25+11.57.59.jpg" height="150" title="Sprint Burndown (with skier)" width="200" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Wintery Sprint Burndown :-)</td></tr>
</tbody></table>
I'm working in a company where agile was implemented several years ago - for me personally I work in agile projects since 2007. I'm a big fan of agile methodologies and I think it is the best process for the kind of software we are working on. I like the close collaboration between the various roles in one team and the early feedback from the customer.<br />
<br />
Still I think there is a challenge for implementing UX in an agile process. For me personally the biggest challenge is the continues change of the UI and the interactions. Because additional functionalities are developed over a long period of time it's sometimes hard to integrate new functionalities in an optimal way. Often a UI "refactoring" would be necessary but the costs are at the moment very high and it's hard to convince oneself and the team that THIS bigger change is neccessary NOW.<br />
<br />
In the last weeks and months I found the following interesting sources for Agile & UX:<br />
<ul>
<li>UserZoom published a free e-book <a href="http://info.userzoom.com/agile-user-experience-guide.html" target="_blank">"The Essential Guide to Integrating User Experience and Usability Testing in Agile"</a> (registration neccessary): Nice overview of agile methods and some concrete suggestions like <em>"A good rule of thumb is a 1:4 ratio of designers to developers. Also be sure to allocate project budget to user research and usability evaluation, ideally 10% of budget is a good target if possible."</em></li>
<li><a href="http://www.jeffgothelf.com/blog/lean-ux-book/#sthash.Sbr3ANUe.dpbs" target="_blank">Lean UX</a> - a great book by <a href="http://www.jeffgothelf.com/" target="_blank">Jeff Gothelf</a></li>
<li>One year ago Hoa Loranger of the Nielsen Norman Group published an article about "<a href="http://www.nngroup.com/articles/doing-ux-agile-world/" target="_blank">Doing UX in an agile world</a>" with some interesting findings of case studies and a nice summary of the topic and the main challenges.</li>
</ul>
Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-44432077632660018482015-03-08T17:19:00.000+01:002015-04-28T16:07:00.831+02:00Upcoming conferences: UXCamp Vienna & SNEKHi,<br />
I want to share some interesting conferences coming up in April 2015.<br />
<h2>
UXCamp Vienna 2015<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWXRG6SUgO5RasDD5Fs5y1RIA4djWRyTkxkubWzDhbk4RTc09vbqnrI92LEjMRnLno2dNntb_SbKYGPMQKYo1t-5EapJ_CdDX9x421JWe8Yi353-FCiacXcINnZzXM9-Dm4nXqLsh3poU/s1600/ux-camp-logo-homepage.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="UX Camp Logo" border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWXRG6SUgO5RasDD5Fs5y1RIA4djWRyTkxkubWzDhbk4RTc09vbqnrI92LEjMRnLno2dNntb_SbKYGPMQKYo1t-5EapJ_CdDX9x421JWe8Yi353-FCiacXcINnZzXM9-Dm4nXqLsh3poU/s1600/ux-camp-logo-homepage.png" title="UX Camp Logo" /></a></div>
</h2>
On the 17th of April 2015 the <a href="http://www.uxcamp.at/" target="_blank">UXCamp Vienna</a> is again taking place at the FH Technikum Wien. The UXCamp Vienna is organized as a Barcamp - so this means everybody that participates should actively help to make a successful conference by giving a talk, communicating about the barcamp and share know-how during discussion.<br />
The <a href="http://www.uxcamp.at/de/anmeldung/" target="_blank">registration </a>is already open - the early bird lasts until the 15th of March (30€). Other than usual barcamps the registration is not free - but the organization team invites a Key-Note Speaker and last year this was very cool.<br />
The conference is mainly in german - but several talks are also in english.<br />
<h2>
SNEK 4</h2>
The <a href="http://www.donkarl.com/SNEK/" target="_blank">SNEK conference</a> is mainly focusing on .NET developers (and it is in german). The SNEK conference is taking place in Nürnberg (Germany) on 25th and 26th of April 2015. I will do there an introduction talk about UX review methods to find usability problems. Probably I will see you there :-).<br />
<br />
Br, Claudia Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-18834904886101401562015-03-01T17:18:00.001+01:002015-03-01T17:18:17.908+01:00UX-Findings: Develop UX Skills, Mobile UX & #littlebigdetailsHi,<br />
<br />
today I want to share some interesting articles & videos that inspired me in the last months.<br />
<h2>
<span style="font-weight: normal;">Develop UX Skills</span></h2>
In my opinion one important goal of an UX expert should be to further develop know how about users and UX patterns over the time. As a team lead it is important to me to communicate this also to Junior UX Designers.<br />
The article "<a href="http://www.nngroup.com/articles/user-exposure-goals/?utm_source=Alertbox&utm_campaign=18bb26b7c5-Nonfiction_Tablets_Time_with_Users_11_10_2014&utm_medium=email&utm_term=0_7f29a2b335-18bb26b7c5-24374361" target="_blank">Time with Users: Set Personal and Company Goals</a>" by Jakob Nielsen was very inspiring for me to directly connect the time spent observing people with the personal goals.<br />
<h2>
<span style="font-weight: normal;">Mobile UX: Luke W-How-To-Videos</span></h2>
The well-known UX expert <a href="http://www.lukew.com/" target="_blank">Luke Wrobleski</a> shared some interesting <a href="https://www.youtube.com/playlist?list=PLg-UKERBljNy2Yem3RJkYL1V70dpzkysC" target="_blank">How-To-Videos on YouTube</a>. He focuses on concrete UX problems in mobile development and explains solutions in detail.<br />
<h2>
<span style="font-weight: normal;">LittleBigDetails - readme.io</span></h2>
There are several websites that collect littlebigsdetails - e.g. <a href="http://littlebigdetails.com/">littlebigdetails.com</a>. One nice example is the Password-Field of <a href="http://readme.io/">ReadMe.io</a>.Check it out!<br />
<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgTOEdestSYbxYKxVJkrEtRlpT1-mArRbCKJ7D2iV7Th-cqnWGInih_lrnuCR8pty84-15fkF7u0uSeE6XYkol-eTWJZ0ydwSV2LaMFK00Q36HOqw4T7kfG4VVOiteU5a-6fozIfTOATYE/s1600/readme-io.png" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgTOEdestSYbxYKxVJkrEtRlpT1-mArRbCKJ7D2iV7Th-cqnWGInih_lrnuCR8pty84-15fkF7u0uSeE6XYkol-eTWJZ0ydwSV2LaMFK00Q36HOqw4T7kfG4VVOiteU5a-6fozIfTOATYE/s1600/readme-io.png" height="166" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Login-Screen of readme.io</td><td class="tr-caption" style="text-align: center;"><br /></td><td class="tr-caption" style="text-align: center;"><br /></td></tr>
</tbody></table>
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Regards, ClaudiaClaudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-17296049749198823282013-06-04T11:40:00.001+02:002013-06-04T11:40:08.522+02:00Talk: Developing windows store apps - our experiences and learnings (german)<div class="separator" style="clear: both; text-align: center;">
</div>
<br />
Hi,<br />
<br />
together with 2 colleagues (Andreas Willich, TechTalk & Christoph Bach, CPB) I will do a talk <b>next Thursday (June 6th)</b> about our experiences and learnings developing two windows store apps (Windows 8).<br />
<br />
We will present these two apps (<a href="http://www.cpb-software.com/en/profos-inform-advise-sell/" target="_blank">PROFOS </a>and <a href="http://apps.microsoft.com/windows/de-at/app/kilocoach/9028678c-20b3-4e99-b3a5-3393ee40c970" target="_blank">Kilocoach</a>) and we will talk about the challenges we faced while creating and developing these apps.<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjhSZpQQ38Iofw0ym1St7MmswQLOi6qCU8ZvrYWNXG4z1lE0Kzn368bJJk1DxTQqXTm98mh5WpjYb6EqQIfR7mYgNnxkWBefeFIeJj-Wvtr5LGw150NtAdST8gUcjKUXpgdqbWUjAXNMiw/s1600/Kundendashboard.png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="176" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjhSZpQQ38Iofw0ym1St7MmswQLOi6qCU8ZvrYWNXG4z1lE0Kzn368bJJk1DxTQqXTm98mh5WpjYb6EqQIfR7mYgNnxkWBefeFIeJj-Wvtr5LGw150NtAdST8gUcjKUXpgdqbWUjAXNMiw/s320/Kundendashboard.png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Profos - Kundeninformationen</td></tr>
</tbody></table>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhI92Ygi_LaZnAJ-oGKBaH02quKF3zqtbaCyPlJZoVzjUpWk_iIOtJX4mb34lxgGpV7zgt_VclshDVg7VWzhWXMIqhDXsgQW-3VuRWILDuiHMzQgJ_k9yHkm5o0DOg_f4_DByyD-PVQbYI/s1600/Screenshot+(14).png" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="179" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhI92Ygi_LaZnAJ-oGKBaH02quKF3zqtbaCyPlJZoVzjUpWk_iIOtJX4mb34lxgGpV7zgt_VclshDVg7VWzhWXMIqhDXsgQW-3VuRWILDuiHMzQgJ_k9yHkm5o0DOg_f4_DByyD-PVQbYI/s320/Screenshot+(14).png" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Kilocoach - Startseite</td></tr>
</tbody></table>
Some facts:<br />
<ul>
<li>Free entry</li>
<li>Please register</li>
<li>a breakfast</li>
<li>and 2 cool apps... so join us: <a href="http://bit.ly/11f5e8j">http://bit.ly/11f5e8j</a> </li>
</ul>
Thx.<br />
BR, Claudia Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-49546770141902419122013-04-29T11:52:00.003+02:002013-04-29T11:57:56.638+02:00User Experience Conference in Vienna @ linuxwochenHi,<br />
<br />
I want to announce a great <a href="https://cfp.linuxwochen.at/en/lww2013/public/track/8" target="_blank">UX track</a> at the <a href="http://linuxwochen.at/index.php?option=com_content&view=article&id=213&Itemid=3" target="_blank">linux weeks in Vienna</a> next Saturday - May 4th, 2013.<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://linuxwochen.at/index.php?option=com_content&view=article&id=213&Itemid=3" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;" target="_blank"><img alt="" border="0" height="95" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjEVBN1kcx1F-L7MbvbnFNYrxwBfL4yUULqJJEa2lP8ZW3nOSX_1e3W_lPXE4aNmTR9FCoScZs3TjD62nQ61wVh423byJT0pXBZn44c5xYdEe0UvejU4sOm0rLj8Ndf8JegaS5YGkYqi9w/s200/LWW_2013.png" title="" width="200" /></a></div>
<br />
In the morning I will do a workshop session with paper prototyping and usability testing. If you have an app idea or want to try out these techniques, you are very welcome.<br />
<br />
<br />
More information regarding the UX sessions can be found on the <a href="http://www.nofro.com/2013/04/uxkonferenz.html" target="_blank">User Experience Konferenz-Website (german)</a>.<br />
<br />
Hope to see you there,<br />
Claudia<br />
<br />
PS: Of course free entry at all workshops and sessions.Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-4050092298702064132012-10-12T11:51:00.000+02:002012-10-12T11:51:04.708+02:004 weeks to go: UXcamp Vienna & FrustikusHi,<br />
<br />
only 4 weeks to go and the great UXcamp in Vienna and the Frustikus award ceremony will take place. Because I'm involved in organizing both events I'm already very exited. <br />
<h4>
<a href="http://www.barcamp.at/UxCamp_2012" target="_blank"><span style="font-size: large;">UxCamp Vienna</span></a><span style="font-size: large;"> </span><span style="font-size: small;">November 9th and 10th, 2012</span></h4>
This year the first time we will have a two-day barcamp, starting on friday afternoon. We are looking forward to some great presentations and discussions regarding topics like user experience, Webdesign, Interface design, User-centered design and accessibility.<br />
<br />
Please <a href="https://docs.google.com/spreadsheet/ccc?key=0Aoowvbz9kcUedFBtUW5ydUd4d1Z0QlRuRFhieG1TeGc" target="_blank">register</a> (google docs) if you want to participate. We also prepared some <a href="http://www.barcamp.at/UxCamp_2012/visitor_information" target="_blank">information for visitors</a> from other countries. <br />
<br />
You can also follow us on:<br />
<ul>
<li><a href="http://www.barcamp.at/UxCamp_2012" target="_blank">UxCamp Vienna Website</a></li>
<li><a href="https://twitter.com/uxcvie" target="_blank">@uxcvie</a> (Twitter)</li>
<li><span id="goog_1153343183"></span><a href="http://www.blogger.com/">Facebook</a></li>
</ul>
<h4>
<a href="http://www.frustikus.at/" target="_blank"><span style="font-size: large;">Frustikus</span></a><span style="font-size: large;"> </span><span style="font-size: small;">November 9th, 2012</span></h4>
On Friday evening we will continue the UxCamp with the Get-together and "Frustikus" award ceremony for products with bad usability. This will take place at <strong>Ragnarhof (</strong>Grundsteingasse 12, 1160 Wien) at 8pm - free entry, no registration required!!.<br />
<br />
NOMINATE! - We are sill looking forward for some nominations for Frustikus - add your entry @ <a href="http://www.frustikus.at/">www.frustikus.at</a> <br />
<br />
You can follow Frustikus on:<br />
<ul>
<li><a href="https://www.facebook.com/#!/frustikus" target="_blank">Facebook</a></li>
<li><a href="https://twitter.com/frustikus" target="_blank">@frustikus (Twitter)</a></li>
</ul>
<br />
Please register if you can join - but I also would appreciate if you can forward this to people that may be interested.<br />
<br />
Regards, Claudia<br />
Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-9490237991459683172012-08-21T14:19:00.000+02:002012-08-21T14:19:26.531+02:00Windows 8 App-a-thon in ViennaHi,<br />
<a href="http://www.codefest.at/image.axd?picture=image_444.png" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="96" src="http://www.codefest.at/image.axd?picture=image_444.png" width="200" /></a><br />
next weekend - <strong>August 25th and 26th</strong> - already the 2nd Windows 8 App-a-thon in Vienna will take place. <br />
<br />
In the morning I will present 6 easy-to-use UX tools in 60 minutes, covering Interview Techniques, Personas, Wireframing, Paper Prototyping, Think aloud testing and heuristic evaluation.<br />
<br />
Looking forward to see you there - free admission, but registration is necessary. <br />
More information and registration you can find on the <a href="https://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032520176&culture=de-AT" target="_blank">Microsoft website</a>. <br />
<br />
Br, Claudia Claudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-83054511102084481812012-04-18T14:22:00.000+02:002012-04-18T14:22:36.619+02:00Agile UX 2012: Design Studio, UX rugby & collaborationHi everbody,<br />
<br />
Two months ago was a conference called "<a href="http://agileuxnyc.com/">Agile UX</a>" in NYC. Today I want to share with you some great videos of some talks you can watch now online on vimeo.<br />
<br />
The first talk is by <strong>Todd Zaki Warfel</strong> about <strong>The Design Studio Method</strong> - I think this method is a powerful tool to involve the whole team in the design process and I will try to use it more often... this nice summary and introduction to the method capture the most interesting ideas very well.<br />
<iframe allowfullscreen="" frameborder="0" height="225" mozallowfullscreen="" src="http://player.vimeo.com/video/37861987?title=0&byline=0&portrait=0" webkitallowfullscreen="" width="400"></iframe><br />
<a href="http://vimeo.com/37861987">The Design Studio Method - Todd Zaki Warfel</a> from <a href="http://vimeo.com/semanticwill">William Evans</a> on <a href="http://vimeo.com/">Vimeo</a>.<br />
<br />
Another nice talk I want to recommend is by <strong>Anders Ramsey</strong>. I already met Anders last year at the UXCamp Europe in Berlin and we hosted one session together about <a href="http://usabilitytalks.blogspot.com/2011/06/uxcamp-agile-ux-how-to-make-it-work.html">UX & Agile and the main pain points</a>. At the Agile UX conferenc he also explained some nice methods how to adopt the agile thinking to the UX process > <strong>Learning to Play UX rugby</strong>.<br />
<br />
<iframe allowfullscreen="" frameborder="0" height="225" mozallowfullscreen="" src="http://player.vimeo.com/video/37861262?title=0&byline=0&portrait=0" webkitallowfullscreen="" width="400"></iframe><br />
<a href="http://vimeo.com/37861262">Learning to Play UX Rugby - Anders Ramsey</a> from <a href="http://vimeo.com/semanticwill">William Evans</a> on <a href="http://vimeo.com/">Vimeo</a>.<br />
<br />
<br />
And like the other talks focusing on the power of collaborative design also Lane Haley captured this in her talk very well called "Quick, Visual, Collaborative and Continuous".<br />
<iframe allowfullscreen="" frameborder="0" height="225" mozallowfullscreen="" src="http://player.vimeo.com/video/37857142?title=0&byline=0&portrait=0" webkitallowfullscreen="" width="400"></iframe><br />
<a href="http://vimeo.com/37857142">Quick, Visual, Collaborative and Continuous - Lane Halley</a> from <a href="http://vimeo.com/semanticwill">William Evans</a> on <a href="http://vimeo.com/">Vimeo</a>.<br />
<br />
I haven't watched all of the videos but I'm sure there are more interesting talks ...<br />
The whole list you can find on the <a href="http://agileuxnyc.com/program-conf_id79/">conference website</a> or <a href="http://vimeo.com/semanticwill/videos">directly on vimeo</a>.<br />
<br />
Br, ClaudiaClaudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com1tag:blogger.com,1999:blog-1702535562791586027.post-37230446617557656792012-03-22T11:41:00.002+01:002012-03-22T11:52:59.022+01:00Usability-to-go Workshop: find & fix usability problemsHi,<br />
<br />
together with my colleague <a href="http://web.techtalk.at/signatures/default.aspx?EmpID=sl">Stefan</a> I will run again an one-day workshop in Vienna and Zurich called "<b>Usability-to-Go: Find & fix usability problems"</b>.<br />
<br />
<div>
The workshop is for non-UX-Experts - developers, product owners, project managers, etc. - and will be a hands-on workshop.</div>
<br />
<div style="text-align: center;">
<div class="separator" style="clear: both; text-align: center;">
<a href="http://www.techtalk.at/About-us/News/Events/Usability-to-go.aspx"><img border="0" height="177" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhWr7KCW_7jB-z6olwJEXpTfS6zpbuv58elNB3_HBejc5yf-s_ymPaGu__RT5rNDC28XDnrMkghuuy_Iw5bIyxqtRVdOph_jtbQjqgc8qJ0GKkN46OO063Z6dzzYF7mz3TFC4j3wLC9r4c/s320/Usabilitytogo_02.png" width="320" /></a></div>
</div>
<br />
The content will be:<br />
<span class="newsArticleItemBody"></span><br />
<ul><span class="newsArticleItemBody">
<li>Heuristic evaluation (Usability Review)</li>
<li>Design Patterns and Best Practices</li>
<li>Collaborative Design </li>
<li>Prototyping</li>
<li>Usability Testing with end users (Think Aloud)</li>
</span></ul>
<span class="newsArticleItemBody">
</span><br />
The dates are the <b>15th of May in Zurich</b> (Switzerland) and the <b>24th of May in Vienna</b> (Austria).<br />
<br />
More information about the workshop can be found on the <a href="http://www.techtalk.at/About-us/News/Events/Usability-to-go.aspx">TechTalk website</a>.<br />
<br />
Br, ClaudiaClaudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-80047911642244100572011-12-15T13:29:00.000+01:002011-12-15T13:29:01.971+01:00Usability flaws..Hi,<br />
<br />
today I want to share with you two nice images regarding usability...<br />
<br />
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
The first one is from the airport in Zurich. This is the description on top of a lock that was mounted into a wall. The text is in german, but it is describing how to open and close the door correctly, without an alarm.</div>
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEioqGAskLwtnaa1yoV7JkT_MGOBtgoGM-Qsl093UYZXHsBpm8y_HVc8weVSbwCiuGvTlRAes2FUunE2o7HkfvMAql9jlaOpqtPBYlN0JknKkaxmgqMj66hP1pop502ybzFE5SiS-n0l87g/s1600/photo.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="400" oda="true" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEioqGAskLwtnaa1yoV7JkT_MGOBtgoGM-Qsl093UYZXHsBpm8y_HVc8weVSbwCiuGvTlRAes2FUunE2o7HkfvMAql9jlaOpqtPBYlN0JknKkaxmgqMj66hP1pop502ybzFE5SiS-n0l87g/s400/photo.JPG" width="297" /></a></div>
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
<br /></div>
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
And here something that isn't a usability problem.. but it is a CERTIFIED FRUSTRATIONFREE PACKAGING (thx to Stefan for sharing this) - I never knew that there is a certification for that ;-) </div>
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgY-gRUtC4BjuGphDbDmA73H7Cs5oFC8vsNjp6cxtq7oXrxqg4zYFVS-3wJfAYtIj_HKd-p0OCAnDIa1G2qWiVHExOePdiVylyxHbCgLK0J7rUN4nqr5aw3qExW_Y9azf8pC3lhLkUgdqg/s1600/2011-12-15+12.02.42.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="400" oda="true" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgY-gRUtC4BjuGphDbDmA73H7Cs5oFC8vsNjp6cxtq7oXrxqg4zYFVS-3wJfAYtIj_HKd-p0OCAnDIa1G2qWiVHExOePdiVylyxHbCgLK0J7rUN4nqr5aw3qExW_Y9azf8pC3lhLkUgdqg/s400/2011-12-15+12.02.42.jpg" width="300" /></a></div>
<div align="left" class="separator" style="clear: both; text-align: center;">
<br /></div>
I wish you merry christmas and a happy new year...see you in 2012!<br />
Br, ClaudiaClaudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-58863708866770030402011-11-14T15:52:00.001+01:002011-11-14T16:02:47.650+01:00UXcamp Vienna - Pics & LinksHi,<br />
two days ago a great <a href="http://www.barcamp.at/UXcamp_2011">UXcamp</a> took place in Vienna with about 80 participants and several interesting sessions. <br />
<br />
My photos can be found here: <a href="http://www.fluidr.com/photos/claudiaoster/sets/72157628001036567">Fluidr-UXcamp-Set</a><br />
Sandras photos are <a href="https://picasaweb.google.com/115802669689993477717/UXCampVienna2011#">here</a>.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://farm7.static.flickr.com/6099/6344356498_fdf7daa5a4_b.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="214" nda="true" src="http://farm7.static.flickr.com/6099/6344356498_fdf7daa5a4_b.jpg" width="320" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
One nice outcome of the UXcamp is a <a href="http://ignaz.at/journal/text/13438952">MUST-READ List for UX</a>.<br />
<br />
Thx to all sponsors - TechTalk, A1, Ströck, bestHeads, GermanUPA - and participants,<br />
br, ClaudiaClaudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-76195575216302289292011-11-11T12:39:00.001+01:002011-11-11T13:07:49.348+01:00UXcamp Vienna coming up ... are you ready?Hi!<br />
<br />
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: right; margin-left: 1em; text-align: right;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg8-tZMuB0Hr0NnA7eTXJA31tbK3Jxbu5OPG9CLrSC5kuE_GyU75ifT5LMzFMrTqYoA0gWTTfb5tNL4V6nwk184aaUTOeBKe99hxfkAZzp6SJ9GEmezo2HhBx5zVLWa4D4FSHarAYWL4LU/s1600/11112011157.jpg" imageanchor="1" style="clear: right; cssfloat: right; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img border="0" height="150" nda="true" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg8-tZMuB0Hr0NnA7eTXJA31tbK3Jxbu5OPG9CLrSC5kuE_GyU75ifT5LMzFMrTqYoA0gWTTfb5tNL4V6nwk184aaUTOeBKe99hxfkAZzp6SJ9GEmezo2HhBx5zVLWa4D4FSHarAYWL4LU/s200/11112011157.jpg" width="200" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Personas from the UX workshop in Vienna</td></tr>
</tbody></table>
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
In the last weeks I moderated two usability workshops for developers in Vienna and Zurich and I had a great time and interesting discussions with the participants .... and now tomorrow the next highlight will come - the <strong>UXcamp </strong>in Vienna.</div>
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
<br /></div>
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
I'm planning to do two sessions if the others are interested in these topics ... and if I'm able to prepare them today :-)</div>
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
<br /></div>
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
The topics are:</div>
<ul>
<li style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">UX & the agile world (Basic introduction) </li>
<li style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">What's going on in our brains? Effects on design decisions. (inspired by Susan Weinschenk) </li>
</ul>
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
And the best thing alright now is that we have 115 registrations for the event tomorrow, so I'm looking forward to meet a lot of nice people.</div>
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
<br /></div>
<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none;">
See you hopefully tomorrow ...</div>
Br, ClaudiaClaudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-85049985334435510182011-10-22T13:58:00.003+02:002011-10-22T14:00:12.188+02:00World Usability Day: UXcamp Vienna 2011Hi,<br />
<br />
on the 10th of November is the <a href="http://www.worldusabilityday.org/">World Usability Day</a>. The <a href="http://www.interactiondesign.at/">Interactiondesign Stammtisch</a> in Vienna is organizing a <strong><a href="http://www.interactiondesign.at/">Barcamp</a></strong> two days later on the 12th of November 2011.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2zgca101afXPaT04NTDwEilMmuPqVMyciabWjFJXB4s6grR2y7zA4dvlx4G8fPuzVVcXuLAGQw6Tyxm-GG4JJdaQ7b7nuU1Yud5KgyNKCc3j6Vk0V7yT7Sg0wPBixH7MOjUTllnR2j7Q/s1600/UXvie2011.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="97" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2zgca101afXPaT04NTDwEilMmuPqVMyciabWjFJXB4s6grR2y7zA4dvlx4G8fPuzVVcXuLAGQw6Tyxm-GG4JJdaQ7b7nuU1Yud5KgyNKCc3j6Vk0V7yT7Sg0wPBixH7MOjUTllnR2j7Q/s320/UXvie2011.png" width="320" /></a></div>
I think most of you know that for a Barcamp it's important that everybody is participating. Of course the participation is free of charge. <br />
<br />
<strong>Where and When?</strong><br />
Samstag, 12. November 2011 von 9 Uhr bis 18 Uhr <br />
A1 Telekom Austria, Lassallestraße 9 (nähe Praterstern), 1020 Wien <br />
<br />
<strong>More information:</strong><br />
<a href="http://www.barcamp.at/UXcamp_2011">http://www.barcamp.at/UXcamp_2011</a><br />
<br />
A few of the sessions will be held in english - see more info about that in the <a href="http://www.barcamp.at/UXcamp_2011#Geplante_Sessions">"geplante Sessions"</a> section.<br />
<br />
Would be happy to see you there.<br />
<br />
Br, ClaudiaClaudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0tag:blogger.com,1999:blog-1702535562791586027.post-16834064536005267002011-10-04T10:48:00.000+02:002011-10-04T10:48:29.498+02:00100 things every designer needs to know about people & Neuro Web Design - What makes them click?<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj_O-AuADr37L9pNlVaYrPGhduoDKAnnCF9AXtfKPKabLqLi-CJEx4p9XI8TY11A7OiQ_hkSUYHXgVHZBz_W4x1ACtyr-BNjE5rqv3DLOQ6O_5Ts4QCKOZ9iEGYakZ1LiFFhymJg_X_FHc/s1600/04102011142%255B1%255D.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj_O-AuADr37L9pNlVaYrPGhduoDKAnnCF9AXtfKPKabLqLi-CJEx4p9XI8TY11A7OiQ_hkSUYHXgVHZBz_W4x1ACtyr-BNjE5rqv3DLOQ6O_5Ts4QCKOZ9iEGYakZ1LiFFhymJg_X_FHc/s320/04102011142%255B1%255D.jpg" width="240" /></a>Hi,<br />
<br />
in the last month I read two great books by <a href="http://www.whatmakesthemclick.net/">Susan Weinschenk</a>:<br />
<ul><li><a href="http://www.amazon.com/Neuro-Web-Design-Makes-Click/dp/0321603605/ref=sr_1_2?ie=UTF8&qid=1317716817&sr=8-2">Neuro Web Design: What makes them click? (2009)</a></li>
<li><a href="http://www.amazon.com/Things-Designer-People-Voices-Matter/dp/0321767535/ref=sr_1_1?ie=UTF8&qid=1317716817&sr=8-1">100 Things every designer needs to know about people (2011)</a></li>
</ul>She has a Ph.D. in Psychology and is working in the field of user experience for 30 years.<br />
<br />
Both books draw their attention to the things that are going on in people unconsciously - how do they perceive information? How are they focusing their attention and what motivates them? How are they deciding? <br />
<br />
But the books are not only high-level and theoretical, they also bring concrete examples for designers - like the perception of different font types or sizes.<br />
<br />
Both books are worth reading, but if you want to have the one with more content, more pictures and more colors try the <strong>"100 things" book</strong>.<br />
<br />
Br, ClaudiaClaudia Osterhttp://www.blogger.com/profile/05526644999960668351noreply@blogger.com0